With nearly three decades in international hospitality, trained in Switzerland and holding a Bachelor of Hospitality Management, I rarely encounter service that truly exceeds five-star standards. Katie absolutely did. Her tour of Kanazawa was precise, insightful, and beautifully paced. She combined deep knowledge with genuine warmth, adapting effortlessly to my interests while leading with quiet confidence. Complex cultural ideas were explained simply and elegantly, and she navigated even busy areas with calm expertise. This was world-class hospitality in motion — professional, gracious, and intuitive. Katie represents the very best of Japanese excellence, and I recommend her without reservation. Thank you.

Katie was fantastic! She adjusted on the fly to our needs and thoughts and set us up to explore Kanazawa the next day!

I didn’t know where to start with Kanazawa with such a short time frame. We were put in touch with Katie, where we did a survey to see what activities would be suitable for our preferences and then chose from there. With some scheduling issues (on our end with transport) she was very accommodating and changed meeting times and also met us at our hotel. She is kind, full of knowledge of the Kanazawa history, area and best food spots! Once our tour with Katie was over she was very helpful with giving us information on the buses and transport around town. I would recommend this tour and hopefully you are us lucky us to get Katie for a guide.

Katie was amazing. She was able to take us through Kanazawa and really show us the culture of the city. My family and I enjoyed the knowledge and history of the geisha district, Samurai residences, Omicho Market. Katie shared a croquette location at the market that i will NEVER forget!! Also, don't forget the gold leaf ice cream!