How It Works

FAQs

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How it works See more

Find an experience you love

Browse our experiences & choose one that excites you.

Tell us what you love

Fill in a short questionnaire on your interests, pace & preferred meeting point.

We match your ideal host

Using your answers to pair you with the perfect local host.

Meet & explore

Your host will get in touch before the day, to enjoy an experience shaped around you.

How it works

Is this a traditional tour or something different?

This isn’t a traditional tour with a fixed script. It’s a fully personalized day shaped around your interests, whether it’s culture, history, neighborhoods, or hidden local spots. Your host is a knowledgeable local, more like a friend showing you their city. It’s flexible, one-on-one, and tailored entirely to you.

Can I request a specific host?

You can request a host, but since most hosts have other commitments, we can't guarantee they'll be available. However, we carefully match you with a host based on your interests and preferences, making it feel like exploring with a friend rather than a stranger.

What makes City Unscripted different?

We don’t do generic tours. Every experience is crafted around you, ensuring a unique, personal, and authentic way to explore the city. You won’t just see the sights—you’ll connect with the people and stories that bring the city to life.

What happens if the weather is bad?

Your experience will still go ahead, and your host will adapt the day to suit the conditions. One of the great things about City Unscripted is that no two experiences are the same, and your host knows the city well enough to find great “rainy day” alternatives.

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★★★★★

Sue

25 September 2026

Ondrej was FABULOUS! Very professional, knowledgeable and funny! We learned so much about the city of Melbourne it helped us navigate the rest of our time there! He’s the best!

★★★★★

Jeff

1 October 2026

The idea of a tour that went off the beaten track was great, as we had been to Madrid before. The guide was also great. Her enthusiasm and knowledge made the tour totally enjoyable. In addition, she prepared a list of restaurants and other things for us to do. It was a very well spent 3 hours.

★★★★★

Heather

1 October 2026

Our guide, Tim, was terrific! He is an actual native and has a great passion and knowledge of Hamburg. His English is impeccable and has a voice that projects well. I highly recommend this tour and guide!

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