FAQ

Absolutely. We can exchange your voucher for a different experience of equal value. You cannot exchange your voucher for cash.

Any experience on our website can be purchased as a gift. Simply go to the experience page and select “Buy as a gift.”

You can purchase with or without specifying a date or start time. You can also include the recipient’s name, email address, and a personal message if you like. Both you and the recipient will receive a confirmation email. If you don’t provide recipient details, the gift certificate will be sent to you, so you can forward it personally. Recipients have 18 months to redeem their voucher.

Yes — we offer both! For cruise travelers, we have Cruise Stopover experiences where your host meets you directly at the port or cruise terminal. For layovers, our Escape the Airport experiences let you make the most of your time between flights, with your host meeting you at the airport.

Check our website to see if these options are available in the city you’re visiting, or get in touch with us directly if you have any questions.

Yes! Because our food experiences are private and fully personalized, your host will tailor the places you visit and the foods you try to match your preferences, dietary needs, and interests.

To make sure your whole group can enjoy the experience safely, please share any allergies or dietary requirements in advance when completing your experience personalization form (questionnaire). Your host will then select establishments that can provide suitable options.

If your accommodation is outside the city centre, your host will suggest a convenient central meeting point that’s easy to reach. Once your booking is confirmed, you’ll receive clear details so you’ll know exactly where to meet and start your experience.

Unless explicitly stated on the experience page, there will not be a car provided as we specialize in walking experiences. We feel that it’s the best way to see and discover a city.

Your host will design a route to go at your own pace. You can include as many stops as necessary (for both a rest and to try the local cuisine!) and many of our guests also choose to hop into taxis or use public transportation along the way when walking distances are longer.

Your booking is instantly confirmed. Once your book, you’ll receive a confirmation email from the platform you booked on. If you booked through one of our partners we will send you a separate email to introduce our company. This will include all the essentail details on your booking.

You can change your start time up to 24 hours before your experience.

If you booked directly on our website, the easiest way is to login to the MyCU portal (top right corner, next to the suitcase icon), open your booking, and click the edit icon to update the meeting time.

Booked through Viator?

To change the meeting time, go to "Bookings" in your account and select the booking you want to modify. In the "Booking Summary," click "Option Selected" and then "Edit."

First, find the duration you initially booked (e.g., "Duration: X hours"). Based on that, you'll see a list of available time slots for that specific duration. Simply choose the one that works best for you.

If you booked through a different partner, or need any help at all with changes to your booking call us at +1 (844) 909-2626 or email info@cityunscripted.com

You can change your start time up to 24 hours before your experience.

If you booked directly on our website, the easiest way is to login to the MyCU portal (top right corner, next to the suitcase icon), open your booking, and click the edit icon to update the meeting time.

Booked through Viator?

To change the meeting time, go to "Bookings" in your account and select the booking you want to modify. In the "Booking Summary," click "Option Selected" and then "Edit."

First, find the duration you initially booked (e.g., "Duration: X hours"). Based on that, you'll see a list of available time slots for that specific duration. Simply choose the one that works best for you.

If you booked through a different partner, or need any help at all with changes to your booking call us at +1 (844) 909-2626 or email info@cityunscripted.com

You can reschedule your experience up to 24 hours before your experience.

If you booked directly on our website, the easiest way is to login to the MyCU portal (top right corner, next to the suitcase icon), open your booking, and click the edit icon to update the experience date, meeting time, or meeting point.

Booked through Viator?

To change the meeting time, go to "Bookings" in your account and select the booking you want to modify. In the "Booking Summary," click "Option Selected" and then "Edit."

First, find the duration you initially booked (e.g., "Duration: X hours"). Based on that, you'll see a list of available time slots for that specific duration. Simply choose the one that works best for you.

If you booked through a different partner, or need any help at all with changes to your booking call us at +1 (844) 909-2626 or email info@cityunscripted.com

Your meeting location and time will be confirmed in your booking confirmation email.

If you booked directly through our website, you can also log in to the MyCU portal (top right corner, next to the suitcase icon) to view or update experience details.

If you booked through one of our partners (like Viator or GetYourGuide), the experience details are included on your voucher.

You’ll find the link in your confirmation email (sent by us directly or forwarded if you booked through a partner). We recommend completing it as soon as possible so we can match you with the best host and give them time to tailor the experience. Don’t worry if you’re late—you can still submit it before your experience.

Yes, you can add more guests up to 24 hours before your experience. Just email us at info@cityunscripted.com with the total number of guests, and we’ll update your booking accordingly.

Booked through Viator?

Navigate to "Bookings" in your Viator account and select the appropriate booking. Then go to "Booking Summary", click on "Travelers", and press "Edit", add the correct number, then save changes.

All experiences include private, personalized time with your local host. Some—like food experiences, shore excursions, or airport layovers—may include extra elements. You’ll find the full details listed under “What’s included” on each booking page.

Our Experience Planners will look at the details of your booking and the preferences you shared and they'll assign the best host to your tour. Once your host is assigned, you’ll receive an email with their name, email, and phone number so you can contact them directly. Most of our hosts are also available on WhatsApp.

Yes! You can choose your preferred date and time directly on the experience page when booking. If you don’t see your ideal time listed, just email us at info@cityunscripted.com and we’ll do our best to accommodate you.

Your host can suggest the easiest way to reach the meeting point, whether that’s walking, public transport, or a quick taxi ride. Once you're in touch with your assigned host, feel free to ask them directly for guidance.

Your host will create a personalized itinerary based on your interests and share it with you before the experience. You can co-create the itinerary together—it’s flexible and tailored just for you!

There’s no fixed itinerary! Your host will make some recommendation based on your preferences and will create a flexible plan. You will be able to discuss the plan for the day with your host before the experience and there will always be room for some sponteneity along the way.

We ask you to complete a short questionnaire (experience personalization form) after booking—it helps us get to know your interests, pace, and preferences so we can match you with the perfect host for your party. Based on the information you share your host can tailor the perfect day. The more detail you share, the better your experience will be!

You’ll find your confirmed meeting point details in the confirmation email.

You can update your meeting point up to 24 hours before your experience. If you booked directly on our website, the easiest way is to login to the MyCU portal (top right corner, next to the suitcase icon), open your booking, and click the edit icon to update the meeting point.

Booked through Viator?

Open your booking on Viator, navigate to "How to get there" on the left-hand menu, click "Select pickup point", search for your centrally located hotel, or select the central landmark, and then "Update".

If you booked through a different partner, or need any help at all with changes to your booking call us at +1 (844) 909-2626 or email info@cityunscripted.com

Experiences typically last between 2 and 8 hours—you can choose the duration when booking. Need help deciding? Let us know how much time you have and what you’d like to see, and we’ll guide you.

Yes! We have specially designed cruise stopover experiences in some of our cities. These start directly from the cruise port, making the most of your time on shore. You can find these experiences on our website, or contact us directly and we’ll confirm availability.

If you haven’t received your questionnaire within a few hours of booking, please check your spam folder. Still no luck? Contact us at info@cityunscripted.com and one of our team will be happy to resend it to you.

Tickets to attraction, including Skip-the-line options are normally not included in our itineraries. However, your host can help you plan around peak times or suggest how to book priority access if that’s something you’d like to include.

Exploring with your host means you’ll get around the city like a local—on foot, by metro, or by taxi. Transport isn’t usually included, but for airport layovers or shore excursions, public transport may be covered, and this will always be shown under ‘What’s included’ on the experience page.

If your experience is ever canceled, you’ll receive a confirmation email from us right away. If you booked through a third-party platform like Viator or GetYourGuide, you’ll also see the cancellation reflected in your account there.

Get in touch with our wonderful customer service team. One of our team will take the details and update the booking for you.

Once you book you receive the link to the experience personalization form (a short questionnarie). This form is designed to capture your interests, pace, food preferences, and travel style. The more you share, the more your host can tailor your experience into something truly special.

This is very rare—but if it happens, please contact our wonderful customer service team right away. We’ll quickly arrange another host or find the best solution for you.

Yes! Your host can help you understand local transport—whether it's navigating the metro or catching the right tram. They’ll make sure you feel confident getting around.

If you booked directly on our website, simply email us at info@cityunscripted.com and we’ll check with your host to see if we can reinstate it. If your booking was canceled through a third-party platform, we’re not able to reinstate it—but we’d be happy to help you quickly rebook a similar experience.

Comfort is key! We recommend wearing comfortable shoes and dressing for the weather. Your host can let you know if you’ll be entering any religious or cultural sites where modest clothing might be needed.

We don’t book tickets directly, but your host can help you plan your day around attractions and guide you on how to purchase tickets in advance.

Yes, we can! Depending on the destination and docking location, your host can meet you at the terminal or a nearby spot. Just share your port and docking time, and we’ll check with your host and confirm if this is possible.

We can accommodate up to 8 people in a single booking. For groups larger than 8, local rules and regulations may apply, but we’re happy to help—just contact us in advance, and we’ll do our best to arrange multiple hosts or a custom setup for your group.

Yes! We can arrange pickup at most central train stations (within 5 km / 3.1 miles of the city center). Just share your arrival time and station details, and we’ll confirm everything for you.

Absolutely! Your host will have plenty of personal recommendations—local favorites, hidden gems, and unique spots that aren’t in the guidebooks. Just let them know your interests and they’ll tailor suggestions just for you.

Yes, most of our experiences can be adapted for wheelchair users, depending on the city and specific locations. Let us know your mobility needs when booking, and we’ll confirm what’s possible with your host.

We have many articles in the our Travel Magazine where you may find good local tips and inspiration. Your host might also have some specific recommendations to share based on the area.

Yes! You can discuss this directly with your host or get in touch with us and we’ll check with your host to confirm their availability. Once this is confirmed we will make the necessary amendments to your booking and send a new confirmation so you have all the details at hand.

Yes—if you’d prefer a different host, just let us know at info@cityunscripted.com 24 hours in advance. We’ll do our best to find someone who’s a better fit for you. Please note that while we’ll always try to accommodate your request, a last-minute change may depend on host availability.

Most of our guests use public transport or a taxi to reach the meeting point, and your host will be happy to guide you if needed. You can also request to be met at your accommodation, as long as your hotel is centrally located.

Aside from your contact details and completed questionnaire, we don’t need anything else! But if there’s anything you think we should know to make your day smoother, feel free to share it.

Once your host is assigned, they’ll suggest the most convenient route based on your location. Whether you're walking, taking public transport, or a taxi—they’ll help you get there easily.

Yes—all experiences can be adapted for guests with limited mobility. Your host will tailor the day to your pace and preferences—just let us know in your questionnaire (experience personalization form) so we can adapt it for you.

You don't need a printed ticket, all you need is your booking reference or full name of the lead traveler (booking guest). We will be able to retrieve all the details for your booking with either of these.

All our experiences are completely private—just you, your group, and your local host. It’s a personal, one-on-one experience, never a group tour.

All our experiences are completely private—just you, your group, and your local host. It’s a personal, one-on-one experience, never a group tour.

You can discuss the end of tour, drop off point with your host. The host will make it easy and comfortable for you, and accompany you back to your accommodation or to the most convenient place for you to end the experience.

If your accommodation is outside the city centre, we’ll set a convenient meeting point so you can make the most of your time with your host. They’ll also guide you on the easiest way to get there—whether by taxi, metro, or on foot.

Yes, of course! Just share where you’re staying, and we’ll suggest a nearby, easy-to-reach meeting spot. Your host will also confirm the location and give you guidance on how to get there.

Yes! We offer specially designed cruise stopover experiences on our website that include pick-up and drop-off at the port. If you’d prefer to book a regular half-day or full-day experience, just reach out to us—we’ll be happy to check availability and confirm if there are any additional costs. In most cases, if the port is within 5 km (3.1 miles) of the city center, your host can meet you there and ensure you’re back in time for departure.

Absolutely! Your host will happily point you to nearby hidden gems—whether that’s a cozy café, a local market, or a scenic spot—to make the most of your time before or after the experience.

Absolutely! Your day is shaped entirely around what excites you. Even if you haven’t booked a food-focused experience, you can still stop to try local dishes along the way—just keep in mind that any food tastings would be paid for separately on the day. Be sure to mention your food preferences in the experience personalization form (questionnaire)!

Hosts sometimes have busy schedules, but don’t worry—they’ll always reply before your experience date. If you’re waiting, use live chat or email info@cityunscripted.com and we’ll follow up immediately.

We currently offer experiences in 100+ cities worldwide—from Tokyo and Paris to Cape Town and New York—with our list of cities getting longer every year! You can see the full list on our website, or just let us know if you’re looking for something specific and we’ll be happy to help.

You’ll find your booking reference in your confirmation email. You can also log into the MyCU portal (top right corner, next to the suitcase icon), open your booking, and check it there.

If you booked through another platform, reference numbers might look a little different. If you’re ever unsure, just share what you see with us—we’ll help locate your booking right away.

If the time you want isn’t showing as available on a third-party site, feel free to contact us directly and we will do our best to accommodate your preferred time.

Yes! Your host can definitely recommend additional activities during your experience to make it even more special and tailored to your interests. Feel free to ask them anytime! Would you like to rebook an additional experience with your host? Ask them to share their personal promo code and you'll both get a reward!

Yes, you can book on short notice! Our website accepts bookings up to 24 hours before your experience. If it’s any closer than that, just reach out to us—we’ll do everything we can to accommodate you.

If you booked directly on our website, simply email us at info@cityunscripted.com and we’ll check with your host to see if we can reinstate it. If your booking was canceled through a third-party platform, we’re not able to reinstate it—but we’d be happy to help you quickly rebook a similar experience.

Yes, most of our experiences are outdoors, as they’re designed to explore the city’s streets, neighborhoods, and hidden gems. That said, your host can always adapt the day to include indoor spots like cafés, markets, or galleries if you’d prefer a mix—or if the weather calls for it!

If your questionnaire submits before you’re done, don’t worry — just reach out to us at support@cityunscripted.com. We can update your responses manually, and your host will still receive all the information needed to personalize your experience.

Open your booking on Viator, navigate to "How to get there" on the left-hand menu, click "Edit pickup point", search for your centrally located hotel, or select the central landmark, and then "Update".

We normally only offer our experiences in English or in the local language. If you would like your experience in a different language do get in touch with us and one of our team will discuss options with you.

You are always more than welcome to book the same experience again! Each experience is personalized and tailored to your preferences, whether it's a new experience for your next booking or that same experience with a different party, new curiosities and preferences, or a different host for a whole new perspective on the city!

Of course! Our experience pages on our website do include date selections, but if you don't find exaclty what you're after, get in touch with our wonderful customer service team. We'll do all we can to accommodate your request.

You can see the prices for each experience on our website, reflected in your local currency. Sign up to our newsletter for special offers and seasonal discounts!

Yes — if you have something in mind that isn’t listed, get in touch with our wonderful customer service team and share your ideas along with your preferred date and time. Our team will check availability and coordinate with our local hosts to create a tailor-made experience for you.

We’ll always do our best to help you see the places that matter most during your trip. For specific sights with limited opening times or access during services/events, your host is the best person to confirm details.

Please note that entry tickets are not included in our experiences, so if you’re planning to visit attractions, let us know in advance — we’ll guide you on the best way to arrange tickets.

Yes — we can often combine themes or neighborhoods into one experience to match your interests. Simply let us know what you’d like to include when booking, and we’ll work with your host to create a personalized itinerary that brings it all together.

Yes, you can request a change of host. Get in touch with our customer sevice team via live chat, email at info@cityunscripted.com, or give us a call if you prefer. We’ll do our best to reassign you to another local host who’s available and a good match for your interests.

You can apply a discount code on the checkout page by simply adding it and clicking on "Apply".

You can pay in five different currencies: USD ($), GBP (£), EUR (€), CAD (C$), and AUD (A$). Simply select your preferred currency in the footer of our website to browse and pay in that option.

Each experience has a “What’s included” and “What’s not included” section on the booking page. If you’d like to add something that isn’t listed—such as lunch, drinks, or tastings—just let us know at info@cityunscripted.com and we’ll be happy to help arrange it.

Our experiences are designed for small groups of up to 8 people, so everyone gets the most from their host. That said, we can occasionally cater for larger groups before.

If you’d like to arrange this, please email us at info@cityunscripted.com with your group details (number of guests, interests, and preferred experience), and we’ll come back quickly with tailored suggestions and quotes.

Our system only accepts bookings made at least 24 hours in advance. However, depending on host availability, we may be able to arrange a last-minute booking. Call us at 1-844-909-2626 (toll-free) or send us a message on WhatsApp at +44 7518 525212, and we’ll do our best to organize this for you.

If you booked directly with us and it’s more than 24 hours before your experience starts, the easiest way is to log into the MyCU portal (top right corner, next to the suitcase icon), open your booking, and click the edit icon to update the time or date.

Booked through Viator?

Open your booking on Viator, navigate to "How to get there" on the left-hand menu, click "Select pickup point", search for your centrally located hotel, or select the central landmark, and then "Update".

If you need any help our team is here to help. You can email us at info@cityunscripted.com, call us at 1-844-909-2626 (toll-free), or chat to a real person (never an AI bot!) on the live chat on our website.

Yes, you can! When booking for someone else, be sure to include their details—like name and contact information—so we can match them with the right host and send confirmations directly. Experiences also make wonderful gifts, perfect for surprising someone special!

Yes — if you have something in mind that isn’t listed, get in touch with our wonderful customer service team and share your ideas along with your preferred date and time. Our team will check availability and coordinate with our local hosts to create a tailor-made experience for you.

Yes, you can make changes to your booking before your experience date! If you booked directly with City Unscripted, just reach out to us at info@cityunscripted.com, via live chat on our website, or call our toll-free number +1 844-909-2626—we’ll do everything we can to accommodate your request.

If you booked through one of our partners (like Viator, GetYourGuide, Klook, etc.), please contact them directly first to make any adjustments. Once the changes are confirmed, we’ll take care of the rest on our side.

Yes! Simply indicate your preference in the pre-experience questionnaire, and we’ll do our best to match you with a host who meets your needs. While we aim to make all guests feel comfortable, requests are subject to host availability.

We ask you to complete a short questionnaire (experience personalization form) after booking—it helps us get to know your interests, pace, and preferences so we can match you with the perfect host for your party. Based on the information you share your host can tailor the perfect day. The more detail you share, the better your experience will be!

Yes! Your host can meet you at a central location of your choice and finish wherever is most convenient. Let us know at time of booking via the experience personalization form, or discuss options directly with your host before the experience. If you need any help or clarifications contact our customer service team.

Absolutely! Just mention any allergies or dietary preferences in your experience personalization form (questionnaire) or let your host know directly. They’ll tailor the day—including food stops—to suit your needs.

Absolutely! We’re thrilled you enjoyed your first experience and want to see your host again. If you’d like to book another experience with the same host, simply let them know—they can share a personal promo code with you, and both of you will receive a reward.

If you need any help arranging this, just reach out to us via live chat, email at info@cityunscripted.com, or call +1 844‑909‑2626. We’ll gladly assist to make sure you’re matched with your favourite host again.

Yes! Your host can end the experience at location of your choice and finish wherever is most convenient. Let us know at time of booking via the experience personalization form, or discuss options directly with your host before the experience. If you need any help or clarifications contact our customer service team.

Absolutely! Just share your interests and must-see spots in the experience personalization form (pre-experience questionnaire), and your host will design a personalized plan around them.

Yes! Once you’ve booked, we’ll send you the link to the experience personalization form (a short questionnaire). This will give us an idea of what will make the experience great for you and your party. Learning about your interests, preferences, and pace willl help our Experience Planners to match you with the perfect host, and will help your host to create a unique, personalized experience for you.

Absolutely! Our wonderful customer service team can help arranging this, just reach out to us via live chat, email at info@cityunscripted.com, or call +1 844‑909‑2626. We’ll gladly assist to make sure you’re matched with your favourite host again.

Absolutely! Your host will be happy to suggest extra stops, hidden gems, or local favorites to add to your day. Just share your ideas in the experience personalization form (pre-experience questionnaire) or with your host directly, and they’ll tailor the plan to include them, considering the duration.

Yes—you can! All our experiences are private by design, whether it’s just you exploring solo or a small group of up to 8 people. It’s your day, your way.

Yes! If you’re running late, contact your host as soon as possible—they can usually accommodate minor delays of up to 30 minutes. For longer delays, please also reach out to our team via live chat, email at info@cityunscripted.com, or call +1 844‑909‑2626 so we can coordinate with your host.

Please note that the experience duration is calculated from the original meeting time, so a late start may slightly shorten your experience. Your host and our team will do everything possible to make sure you still enjoy a full and personalised day.

After booking, you’ll receive a confirmation email that includes the link to the experience personalization form (questionnaire). With this form you can share your preferences and ideas. Your host will use your answers to fine-tune the itinerary, making sure it’s tailored to you and feels truly personal.

Our standard group size is max 8 guests per host. For larger groups, we may divide participants into smaller groups with multiple hosts, depending on city regulations. Contact us to confirm options.

Definitely! Your host will be happy to guide you through the local public transport system, from buying tickets to understanding routes. You'll get to learn to enjoy the city as the locals do, and understanding the public transport system is a great start!

Absolutely! Every experience is personalized around your interests. After booking, you’ll receive a confirmation email that includes the link to the experience personalization form (questionnaire). With this form you can share your preferences and ideas. Your host will use your answers to fine-tune the itinerary, making sure it’s tailored to you and feels truly personal.

Yes, we do! All our food experiences are private and tailored to your tastes—whether that’s sampling street food, dining at family-run restaurants, or exploring local markets.

If your accommodation is outside the city centre, your host will suggest a convenient central meeting point that’s easy to reach. Once your booking is confirmed, you’ll receive clear details so you’ll know exactly where to meet and start your experience.

Yes! Because our food experiences are private and fully personalized, your host will tailor the places you visit and the foods you try to match your preferences, dietary needs, and interests.

To make sure your whole group can enjoy the experience safely, please share any allergies or dietary requirements in advance when completing your experience personalization form (questionnaire). Your host will then select establishments that can provide suitable options.

Yes — we offer both! For cruise travelers, we have Cruise Stopover experiences where your host meets you directly at the port or cruise terminal. For layovers, our Escape the Airport experiences let you make the most of your time between flights, with your host meeting you at the airport.

Check our website to see if these options are available in the city you’re visiting, or get in touch with us directly if you have any questions.

There might be a few reasons why your host hasn't been in touch yet. Our wonderful customer service team is available 24/7 and happy to check up on things for you. You can find real people (never an AI bot!) on the live chat on our website, or call us at +1 (844) 909-2626, or email info@cityunscripted.com. We're here to reassure and support you.

If there’s any change to your host, we’ll notify you right away via email. You can also see all the details about your host on MyCU portal (top right corner, next to the suitcase icon), open your booking to see who your assigned host is. If you’ve booked through one of our partners, call us at +1 (844) 909-2626 or email info@cityunscripted.com at least 24 hours before your experience starts.

Once your host is confirmed, you’ll receive an email titled “[City] awaits: [Host Name] confirmed as your host!”. This will include your host’s name along with their email and WhatsApp contact details. You can also see all the details about your host on MyCU portal (top right corner, next to the suitcase icon), open your booking to see all the details about your host. If you’ve booked through one of our partners, call us at +1 (844) 909-2626 or email info@cityunscripted.com at least 24 hours before your experience starts.

We usually confirm your host within 48 hours of booking. For trips booked well in advance (e.g., a couple of months ahead), we may take a little longer to ensure the best match for you. For last-minute bookings, your host will be assigned much quicker so everything is ready in time for your experience.

Our hosts are usually proactive and will reach out within 48 hours of being assigned. If you booked last minute, you can expect to hear from your host very quickly. For bookings made well in advance, your host may get in touch a little closer to your experience date — but don’t worry, they haven’t forgotten you and will reach out as soon as they can.

On the product page, you’ll find a suggested outline with possible stops—but since every experience is private and personalized to your wishes and preferences, your host will create a plan based that suits your pace and interests.

On each product page, you’ll also find a suggested outline with possible stops to give you an idea of what your day might look like. Having said this, every experience is personalized—so what you see depends on your interests. Your host will design a plan that could include a mix of hidden gems, local favorites, and cultural highlights, all at your pace.

That’s completely up to you! Your host will tailor the day to your preferred pace—whether you’d like a leisurely stroll with plenty of breaks or a more active exploration. Just share your preferences in the questionnaire, and your host will plan accordingly.

Ouch! Sorry to hear that. Try to resolve this pickle directly with your host—they’ll usually make their way to meet you. If you’re unable to agree on a new meeting point or you are unable to wait for your host to reach you, please call us at +1 844-909-2626 and we’ll assist you right away.

Absolutely! All our experiences are fully customized based on the activities you’re most interested in, and shopping for local crafts or traditional items can definitely be included. Just let your host know by first filling out our short questionnaire. From there, you can discuss and finalize your preferred itinerary directly with them. We’re here to help you make the most of your experience!

You can absolutely go inside attractions, though it depends on the destination and local regulations. Some sites require licensed guides for entry, so we recommend visiting the interiors of major attractions separately. Our hosts are experts at bringing the city itself to life, and spending hours inside an attraction would limit their ability to show you the hidden gems and local stories around it. If you do choose to go inside, your host will accompany you more like a friend rather than a guide, and please note that if the attractions are ticketed, tickets for both you and your host would need to be covered by you on the day.

Unless explicitly stated on the experience page, there will not be a car provided as we specialize in walking experiences. We feel that it’s the best way to see and discover a city.

Your host will design a route to go at your own pace. You can include as many stops as necessary (for both a rest and to try the local cuisine!) and many of our guests also choose to hop into taxis or use public transportation along the way when walking distances are longer.

After your experience, we’ll send you an email with a link to share your feedback and leave a review. Reviews help us celebrate our amazing hosts—who are rewarded for every 5-star rating—and make sure we keep delivering unforgettable experiences.

Yes! You’ll receive a full refund if you cancel at least 24 hours before your experience. If you booked directly with us, just log into MyCU to cancel. If you booked through one of our partners, please cancel via their platform.

If you need help outside the cancellation policy, call us at +1 (844) 909-2626 or email info@cityunscripted.com.

You can cancel up to 24 hours before your experience for a full refund.

- Direct bookings (City Unscripted website): Log into the MyCU portal (top right corner, suitcase icon), open your booking, and click “Cancel this experience.”

- Viator bookings: Go to your Viator account, open your booking, and select “Cancel booking.”

- Other partners: Please cancel directly on their platform, or get in touch with us at info@cityunscripted.com for help.

If you booked through a different partner, or need any help at all with changes to your booking call us at +1 (844) 909-2626 or email info@cityunscripted.com

You can cancel your booking up to 24 hours before the start time for a full refund. Cancellations made less than 24 hours before are non-refundable.

For direct bookings, payments are securely processed via Stripe, so payment details can’t be changed once confirmed. If there’s an issue, email us at info@cityunscripted.com and we’ll help. If you booked through a partner like Viator, you can update your payment details directly in your account with them.

We offer a full refund for cancellations made at least 24 hours before your experience. After that window, bookings are non-refundable.

Refunds are usually processed within 7–10 business days, depending on your bank.

No—there are no fees for changing the date, time, or meeting point up to 24 hours before your experience. The only cost is if you extend the duration, add more guests to your party, or add new inclusions to your experience.

If you booked through a partner like Viator, they may apply their own fees. If that happens, contact us at info@cityunscripted.com and we’ll do our best to help.

You’ll receive a payment confirmation email automatically after booking. If you need a formal invoice, email us at info@cityunscripted.com

We look at refund requests on a case-by-case basis, as every situation is unique. While partial refunds are not common once an experience has begun, if something doesn’t go as expected, please get in touch—we’ll always do our best to find a fair solution.

Our standard policy applies (full refund for cancellations made 24+ hours in advance). If you become unwell within 24 hours of your experience, contact us directly. We may ask for a medical note to review your case, and we’ll always do our best to find a fair solution while balancing the needs of our hosts.

Refunds typically appear in your account within 7–10 business days. If it’s been longer, contact us at info@cityunscripted.com and we’ll look into it right away.

Our standard cancellation policy applies, but if you’re unwell within 24 hours of your experience, contact us directly. We may request a medical note and will do our best to find a fair solution while considering our hosts.

Yes. If a severe force majeure event (e.g. natural disaster, war, pandemic lockdowns) prevents your experience from happening, you’ll automatically be refunded in full.

For localised issues (e.g. extreme weather or political restrictions), refunds are handled individually and may require supporting proof. Please note personal travel issues (like flight delays or missed connections) aren’t considered force majeure, though health-related cases are reviewed separately.

You’ll find your link to the experience personalization form (questionnaire) in the MyCU portal, where you can also view or update your booking details anytime. We’ll also send it to the email you used when booking (or via the platform you booked on, like Viator). Didn’t get it? Just log in to MyCU or email us at info@cityunscripted.com and we’ll resend it right away.

As soon as your experience personalization form (questionnaire) is submitted, you’ll see a confirmation screen and we’ll also send a “We’ve received your answers” email.

Yes! We’ll email the link to the experience personalization form (questionnaire) shortly after you book. If you booked via a partner platform, simply share your direct email with us and we’ll send it to you right away.

You can always find your experience personalization form (questionnaire) in MyCU, but if you’d like it resent, just email us at info@cityunscripted.com and we’ll send it straight away.

You’ll find details on each experience page, including duration, customization, and host profiles. If you have specific questions, just email us at info@cityunscripted.com. We’d love to help you find the perfect experience!

First, try clearing your browser cache or opening the link in a different browser/device. Still stuck? Use the live chat on our website (you’ll always speak to a real person, never a bot) or email us at info@cityunscripted.com and we’ll happily take your answers manually.

The quickest way is live chat. If you prefer a call, dial our toll-free number +1 (844) 909-2626 and select option 2, or email us at info@cityunscripted.com and we’ll arrange a callback.

You can update this directly in MyCU. If you run into any trouble, email info@cityunscripted.com and we’ll update it for you.

We’re available 24/7:

Live chat (fastest, real people—never bots!) via our website

Email: info@cityunscripted.com

WhatsApp: +44 7518 525212 (messages only)

US toll-free phone: +1 (844) 909-2626

UK phone: +44 (0)1234 230 093

If you booked through a partner (like Viator, GetYourGuide, or Expedia), you’ll see details in your booking confirmation. Still need help? Our team is available 24/7 via live chat, email (info@cityunscripted.com), or phone +1 (844) 909-2626.

Yes—we work with travel agents on a 10% commission basis (higher rates for volume). You’ll get a dedicated Account Manager and we’ll match each booking with the best host. Contact us at info@cityunscripted.com to get started.

We’re always expanding! Email us at info@cityunscripted.com with your destination and dates—we’ll check if we can arrange something special for you.

All City Unscripted experiences are private—it’s just your group and your host. We don’t run group tours with strangers; we want you to feel like you’re exploring the city with a local friend.

A City Unscripted experience isn’t a traditional “tour” at all—it’s a private, personalised adventure designed entirely around you. Instead of following a fixed route or timetable, your host builds a plan based on your interests, pace, and style of travel.

Our hosts are passionate locals who love their cities and want to share them the way they live them—whether that’s a hidden café they just discovered, a quiet neighbourhood walk, or the must-see landmarks seen from a fresh perspective. They’re not reading from a script or hurrying you from stop to stop; they’re more like a friend showing you around, with time for conversations, spontaneous detours, and the little details that make a city come alive.

While group tours often mean large crowds and one-size-fits-all commentary, a City Unscripted experience is always private—just you and your host. That means you can ask as many questions as you like, linger at places you love, skip the ones you don’t, and really get under the skin of the city.

In short: it’s not about ticking boxes, it’s about connecting with someone who knows and loves their city—and discovering it through their eyes.

All City Unscripted experiences are private—it’s just your group and your host. We don’t run group tours with strangers; we want you to feel like you’re exploring the city with a local friend.

A City Unscripted experience isn’t a traditional “tour” at all—it’s a private, personalised adventure designed entirely around you. Instead of following a fixed route or timetable, your host builds a plan based on your interests, pace, and style of travel.

Our hosts are passionate locals who love their cities and want to share them the way they live them—whether that’s a hidden café they just discovered, a quiet neighbourhood walk, or the must-see landmarks seen from a fresh perspective. They’re not reading from a script or hurrying you from stop to stop; they’re more like a friend showing you around, with time for conversations, spontaneous detours, and the little details that make a city come alive.

While group tours often mean large crowds and one-size-fits-all commentary, a City Unscripted experience is always private—just you and your host. That means you can ask as many questions as you like, linger at places you love, skip the ones you don’t, and really get under the skin of the city.

In short: it’s not about ticking boxes, it’s about connecting with someone who knows and loves their city—and discovering it through their eyes.

Oh, dear. Sorry to hear that! Our team is here to help. You can email us at info@cityunscripted.com, call us at 1-844-909-2626 (toll-free), or chat to a real person (never an AI bot!) on the live chat on our website.

Voucher codes can only be applied at the time of booking. If you forgot to use one, just get in touch at info@cityunscripted.com and we’ll see what we can do to help.

Any experience on our website can be purchased as a gift. Simply go to the experience page and select “Buy as a gift.”

You can purchase with or without specifying a date or start time. You can also include the recipient’s name, email address, and a personal message if you like. Both you and the recipient will receive a confirmation email. If you don’t provide recipient details, the gift certificate will be sent to you, so you can forward it personally. Recipients have 18 months to redeem their voucher.

Absolutely. We can exchange your voucher for a different experience of equal value. You cannot exchange your voucher for cash.

In this case, the guest will be responsible for the cost of the new tickets. We advise hosts not to purchase tickets for guests. If guests wish to visit additional sites beyond the standard inclusions, please direct them to the relevant website to make their own purchases. Please note that we cannot reimburse ticket costs, as this represents a financial risk for the company.

Exploring with your host means you’ll get around the city like a local—on foot, by metro, or by taxi. Transport isn’t usually included, but for airport layovers or shore excursions, public transport may be covered, and this will always be shown under ‘What’s included’ on the experience page.

Our algorithm processes the guest's questionnaire responses and the host's rating, aiming for a balanced booking distribution among hosts.

*To increase your chances of being assigned to our bookings:

1. Keep a high host rating by:

- Maintaining a high total average rating (4.8 or above)

- Frequently update your calendar availability on the My CU workspace.

- Ensure your profile photo and bio align with our guidelines.

- Keeping a low rate of un-assignment requests

- Maintaining consistent and timely communication with your guests before the scheduled experience (ensuring you reach out within 24 hours after the booking has been assigned to you)

- Regularly submitting the post-experience feedback form

2. Activate the Instant Confirmation feature on your profile

You can read specific FAQs regarding the Instant Confirmation feature here. The 'Instant Confirmation' feature allows our team to assign you directly without needing a request. By enabling this feature and maintaining an updated calendar, you can increase your chances of receiving more bookings. To switch this feature ON, log in to My CU > “Availability” section > Scroll down to “My availability and assignment settings”> Tick the box of Instant Confirmation > Click “SAVE CHANGES”.

Yes. My CU workspace is a web progressive app, 100% mobile friendly.

*To add in your iOS or Android phone.

- Launch Chrome for Android/Safari for iOS and open the link www.cityunscripted.com/workspace.

- Tap the menu button and tap “Add to the home screen", so that it’s easily accessible.

You can find the photos tutorial via this link.

Our algorithm processes the guest's questionnaire responses and the host's rating, aiming for a balanced booking distribution among hosts.

*To increase your chances of being assigned to our bookings:

1. Keep a high host rating by:

- Maintaining a high total average rating (4.8 or above)

- Frequently update your calendar availability on the My CU workspace.

- Ensure your profile photo and bio align with our guidelines.

- Keeping a low rate of un-assignment requests

- Maintaining consistent and timely communication with your guests before the scheduled experience (ensuring you reach out within 24 hours after the booking has been assigned to you)

- Regularly submitting the post-experience feedback form

2. Activate the Instant Confirmation feature on your profile

You can read specific FAQs regarding the Instant Confirmation feature here. The 'Instant Confirmation' feature allows our team to assign you directly without needing a request. By enabling this feature and maintaining an updated calendar, you can increase your chances of receiving more bookings. To switch this feature ON, log in to My CU > “Availability” section > Scroll down to “My availability and assignment settings”> Tick the box of Instant Confirmation

You will be notified via a confirmation email once the assignment has been made. This email will confirm that the booking has been assigned to you. You 'll also find your booking confirmation on My CU workspace under "Bookings" > Upcoming. If the experience has not been assigned to you, you will receive an email informing you that the assignment has not been made in your favour.

If the guest requests a time change and you can accommodate it, that is great. Just let us know. You should immediately notify City Unscripted of this change by email to bookings@cityunscripted.com.

Yes. My CU workspace is a web progressive app, 100% mobile friendly.

*To add in your iOS or Android phone.

- Launch Chrome for Android/Safari for iOS and open the link www.cityunscripted.com/workspace.

- Tap the menu button and tap “Add to the home screen so that it’s easily accessible.”

Apple: (Photos attached)

Andrioid: (Photos attached)

Wait 30 minutes for the guest. You may ask the hotel staff or reception for help if your meeting point is their accommodation. If they don't show up, you will need to log in to My CU immediately → Go to “Bookings” → Click the booking you are hosting → Click “Report an Issue”. Attach a selfie showing the meeting point location at the same time. You can leave once you have reported the issue, and you will be paid entirely for the experience in case of a verified guest no-show.

Log in My CU → Bookings → Go to the booking you want to be unassigned → Click “Request Un-Assignment”. Take a moment to consider this before proceeding with cancellation.

Not showing up to an experience or pulling out after accepting a booking can lower your host rating, reducing the number of future bookings you're offered and risking our partnership.

Please contact your guest within 24 hours after the booking has been assigned to you. Also, include bookings@cityunscripted.com in'cc:' so we can assist whenever needed.

Please ensure to contact the guest within a day of receiving their details. This proactive approach will play a crucial role in minimizing the possibility of cancellations and safeguarding the continuity of the experience for you.

We always try to provide you with guests' email or at least a phone number. If you can't see any of these on your booking confirmation email, contact us at bookings@cityunscripted.com immediately.

We always try to provide you with guests' email or at least a phone number. If you can't see any of these on your booking confirmation email, contact us at bookings@cityunscripted.com immediately.

If you cannot contact the guest via email or phone, double-check and confirm the meeting point with our team and be there at the appointed time. Then, provide your guests with a prepared standard experience that includes some highlights and hidden gems but has a little extra flexibility so you can include options the guest might want to do on the day.

Inform us immediately at bookings@cityunscripted.com. If the guest requests a date change and you accommodate it, that is great. Just let us know.

Let the team know at bookings@cityunscripted.com as soon as possible, along with the reason for this, adding "URGENT + booking number" in your subject email line. Take a moment to consider this before proceeding with cancellation.

Not showing up to an experience or pulling out after accepting a booking can lower your host rating, reducing the number of future bookings you're offered and risking our partnership.

Never; if you do so, it will immediately terminate your collaboration with City Unscripted.

Online travel agents do not always provide us with the guest's direct email address. You can try emailing the provided address, but it' s unlikely that you will receive a response from the guests.

- We recommend trying to reach them on WhatsApp.

- If you cannot contact them through WhatsApp, please don't hesitate to contact our team at bookings@cityunscripted.com for further assistance. We are here to help you effectively communicate with your guests.

Safety always comes first. If you cannot deliver the experience due to force majeure or natural disasters, we will cancel the experience and refund the guest. However, you won't be compensated for this particular experience.

Our experiences are exclusively walking experiences, and our policy strictly limits transportation options to public transport or licensed private drivers, with the guest responsible for covering the expenses separately.

Unfortunately, we do not use PayPal because of its high commissions and fees. We encourage you to use Wise, our payments partner. Using Wise to transfer funds directly into your bank account is a convenient and secure way to receive payments.

For the hosts who need to upload their bank details their FIRST TIME, Here's how to do it:

- Go to "My CU personal workspace" using this link > Click on Profile> Bank Details> Fill in account name, account number, and bank routing number > Click "Submit."

- For Hosts located in Japan > please provide us your bank name, account number, your name in Romaji or Katakana (as per bank registration), branch name and code, and account type (usually 普通 Futsuu)

- For active hosts who want to change their existing registered bank account, please let us know at payments@cityunscipted.com.

The cancellation policy for hosts is as follows: If a guest cancels an experience less than 24 hours before the start time (based on the time zone where the experience is taking place), the host will receive the full fee. If the cancellation occurs less than 48 hours but more than 24 hours before the experience, the host will receive 50% of their fee. However, if a booking is both assigned and cancelled within 30 minutes, and the experience is scheduled more than 12 hours away, the host will not be eligible for any payment.

Follow your own government advisories suspending or discouraging outdoor activities due to bad weather or forecasts and notify us immediately. If no advisory exists but you anticipate weather impacting the experience, you may use your judgment to cancel or modify the experience, also ensuring prompt notification to the team with proof. Please note that such situations fall under force majeure conditions, and no payment will be provided, as safety is our top priority.

No, they are not included in standard experiences. However, your costs will be covered if you are hosting an experience with a specific budget, such as a food experience, day trip which includes additional public transportation, or layover.

Your hosting fees include your time with your guests and transportation during the experiences with no budget. If you host an experience with a budget, you will receive the money beforehand in your account to cover extra expenses for yourself and your guests.

It all depends on your guests. You are not obliged to have lunch with them in the same spot. You may apologize to them and politely explain that you will meet them outside; however, they will usually invite you to have a good meal together.

Absolutely, we will pay your total hosting fees. However, we will need proof of a selfie, pictures, or transportation that you have at least reached the meeting point and waited for your guests for 30 minutes.

If the guest wants to change the experience for tomorrow, you can try to accommodate them if you are available and flexible. Otherwise, the guest must make a new booking for the next day. However, you will only be paid for one experience.

Please get in touch with us immediately at bookings@cityunscripted.com; the team will transfer the budget directly.

Please double-check your bank statement or Wise account. Then contact us at payments@cityunscripted.com; we will review your bank information and fix any missing information.

Don't worry; the experience budget will be deducted from your monthly payment, and there is no need to return the amount.

Unfortunately, we do not use PayPal because of its high commissions and fees. We encourage you to use Wise, our payments partner. Using Wise to transfer funds directly into your bank account is a convenient and secure way to receive payments.

In this case, the guest will be responsible for the cost of the new tickets. We advise hosts not to purchase tickets for guests. If guests wish to visit additional sites beyond the standard inclusions, please direct them to the relevant website to make their own purchases. Please note that we cannot reimburse ticket costs, as this represents a financial risk for the company.

For the hosts who need to upload their bank details their FIRST TIME, Here's how to do it:

- Go to "My CU personal workspace" using this link > Click on Profile> Bank Details> Fill in account name, account number, and bank routing number > Click "Submit."

- For Hosts located in Japan > please provide us your bank name, account number, your name in Romaji or Katakana (as per bank registration), branch name and code, and account type (usually 普通 Futsuu)

- For active hosts who want to change their existing registered bank account, please let us know at payments@cityunscipted.com.

The payment for all the experiences you hosted during the current month will be sent to your bank account in the first week of the following month.

The exchange rate will be specified in your monthly pay slip email and the total payment.

Please politely explain that the experience duration is 4 hours from the meeting time agreed; you will be able to spend the rest of the remaining time unless the guest wants to add additional time.

If the meeting point is not within a 5km radius of where the experience is taking place, it's your responsibility to let us know as soon as possible. This way, we can coordinate with the guest. If you tell us about this less than 48 hours before the experience, you'll need to directly

communicate with the guest to set up a more centrally located meeting point. If you can't reach the guest, please notify us as soon as possible at bookings@cityunscripted.com.

For every 10 points you collect, you’ll receive £50, $50 USD, €50, or $50 AUD. (Check how to earn here.)

Send your booking reference number to hosts@cityunscripted.com, and we will assist you further. Once we receive the reference number, we'll provide you with a link that will allow you to access the feedback form and save your feedback upon completion.

For every 10 points you collect, you’ll receive £50, $50 USD, €50, or $50 AUD. (Check how to earn here.)

If a booked experience has more guests than initially reserved, please get in touch with us at bookings@cityunscripted.com, and we will make the necessary adjustments to the booking. Conversely, if the number of guests is fewer than expected, please confirm this with the guests, and we will promptly process a refund for the difference.

City Unscripted experiences are sightseeing walking tours and transportation costs, such as taxis or public transport, are not automatically included. The guest is responsible for covering these costs unless agreed upon or specified in the budget.

*Hosts are not allowed to provide private vehicle transportation for guests.

If necessary, please call an ambulance (e.g., 119 in Japan, 112 in the EU, 911 in the USA) or the police, or contact the nearest medical center. Also, call the guest' s hotel for assistance. Please inform us, do not panic, and remain assured.

*City Unscripted has third-party liability insurance that covers guests during experiences globally. This provides protection in the event a guest suffers injury or property damage and City Unscripted is found liable. This policy does not extend to hosts themselves. It is important that hosts have their own liability coverage in place.

If you can provide a photo that shows you were at the specified meeting point indicated in My CU on the guest brief and there at the agreed time, you'll get paid.

Please politely explain that the experience duration is 4 hours from the meeting time agreed; you will be able to spend the rest of the remaining time unless the guest wants to add additional time.

Please do that; providing evidence will help us determine the appropriate compensation or refund if the guest reports waiting at the specified location.

If a guest wishes to extend the experience, and you're available to accommodate their request, feel free to proceed! After the extension, please inform us about the additional time by emailing bookings@cityunscripted.com. It's important to let our team know about the extension and advise the guest to do the same.

Before the experience, City Unscripted will provide you with a budget. It is essential to plan the experience, including any food and drink tastings, in accordance with this budget. The budget is designed to encompass all expenses related to food tastings and beverages for you and your guests. Please ensure you attach clear pictures of all receipts to the feedback form you complete after the experience.

Before the experience, City Unscripted will provide you with a budget. It is essential to plan the experience, including any food and drink tastings, in accordance with this budget. The budget is designed to encompass all expenses related to food tastings and beverages for you and your guests. Please ensure you attach clear pictures of all receipts to the feedback form you complete after the experience.

We will send you the budget a few days before the experience date; you are responsible for purchasing the roundtrip transportation tickets and any other passes or tickets involved in the experience.

Politely explain the food experience and present diverse tasting options for them to explore, allowing them to indulge in various flavors and textures. Additionally, please provide them with a selection of alcoholic and non-alcoholic beverage alternatives to cater to their preferences.

Yes, remember to communicate with your guest about the importance of leaving a review and ensure that you complete the Host Feedback form using the unique link sent to you after your experience. Alternatively, you can access it by clicking on the experience on My CU Workspace and clicking on the feedback form.

Unfortunately, we cannot remove a review from a third-party website. We can ask our partner to remove it only if the review is unrelated to our business.

Register once at https://cityunscripted.com/travel-advisors#travel-agent-registration-section, select your commission model, currency, and communication preference. You’ll receive a welcome email.

No. You can create a shared agency account or multiple individual accounts — both work with the same commission model and payout details.

Every booking includes a pre-trip questionnaire. This helps us match the right host and tailor the experience to your client’s interests.

You’ll get a welcome email and can begin booking right away.

1. Log in with your advisor account.

2. Choose destination and experience type.

3. Select date, time, and number of guests.

4. Click “Book Now,” complete payment, and receive confirmation instantly.

Yes — full payment is required to confirm a booking.

Not yet. Each experience must be booked separately. Multi-booking functionality is planned.

Private, host-led explorations, neighbourhood immersions, cultural highlights, and food & drink tours — all personalised using the pre-trip questionnaire.

📧 Email: agents@cityunscripted.com

📞 UK: +44 (0)1234 230 093

📞 US: 1-844-909-2626 (toll-free)

💬 WhatsApp: +44 7518 525212 (text only)

💻 Live Chat: website + dashboard

24/7 live support by phone, email, chat, and WhatsApp.

📧 Email: agents@cityunscripted.com

📞 US: 1-844-909-2626 (toll-free)

📞 UK: +44 (0)1234 230 093

💬 WhatsApp: +44 7518 525212 (text only)

💻 Live Chat: website + dashboard

Yes — we can design group or bespoke itineraries. Advisors may liaise directly with us or let us coordinate with clients (with you copied).

Through our pre-trip questionnaire, which captures each client’s interests, pace, and priorities. We match the ideal host and customise the itinerary.

Usually within 1–7 days of booking. For longer-lead bookings, it may take longer, but always well ahead of travel.

If “agency only” is selected, all communication comes to you. If “contact the guest” is chosen, your client receives emails (with you copied). Once a host is assigned, they reach out within 24–48 hours.

* Payment confirmation

* Booking confirmation + questionnaire

* Questionnaire reminder (if needed)

* Host introduction

* Guest brief (1 day before)

* Feedback & review request

Yes — all replies are monitored by our team and hosts. Advisors are always copied.

Overview of bookings, total commissions, ratings, guest details, and editable booking info. Tools for cancellations and (soon) a messaging feature.

Click the pencil icon inside a booking to update date, time, meeting point, or guest phone (24+ hours before). Other changes require “Get in touch.”

Very easy — cancel in MyCU. Guests receive a full refund if cancelled 24+ hours before.

A beta tool for direct communication between hosts and guests. Advisors will see a notification dot for unread messages.

Yes — in “Profile” you can edit agency info, contact details, timezone, and notification preferences.

Commissions start at 10%. Advisors choose between net rate or monthly payouts.

* Net Rate: Earnings are instant via discount at checkout.

* Monthly Payouts: Paid via Wise within 7 days of month-end, in your chosen currency.

* No minimum payout threshold.

Update your preference anytime in your account settings.

No — tickets, tasting fees, and other hard costs are excluded.